Talk to us
We'd love to hear from you.
A question, a feature request, or a Loksewa story to share — drop us a note and a real human will get back to you, usually within a few hours.
Replying now·average response under 4 hours
Email us
Best for detailed questions and partnerships.
Call us
Sun – Fri · 10am – 6pm NPT.
Send us a message
Tell us what's on your mind
A real human will get back to you within four hours on business days.
Visit us
Drop a line before visiting.
- HeadquartersNaxal, Kathmandu — NepalSun–Fri · 10am–6pm NPTOpen in Maps
- Pokhara branchMahendrapul, Pokhara — NepalBy appointment onlyOpen in Maps
Opening hours
Nepal Time (NPT)
- Sunday – Friday10:00 AM – 6:00 PM
- Public holidaysClosed
Find our office
Naxal, Kathmandu — Nepal
Quick answers
Common contact questions
Saves you a message — most folks ask one of these.
What's the fastest way to reach support?
Our in-app chat (under Settings → Help) typically replies within 2 hours during business days.
Do you reply on weekends?
Email support is monitored for urgent issues on Saturdays. Routine queries are answered Sunday morning.
Can I visit your office?
Yes — but please email us first so we can have someone available to meet you.
Prefer email?
Drop a note to the team — we usually reply within a few hours during business days.