1. Introduction
Welcome to Hamro Loksewa. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform (website and mobile application).
2. Information We Collect
a. Personal Information
We may collect:
Full name
Email address
Phone number
Password (encrypted)
b. Usage Data
Courses viewed or purchased
Quiz attempts and results
App activity and interactions
c. Payment Information
Payment details are processed securely via third-party gateways (e.g., eSewa)
We do not store sensitive payment information like PINs or passwords
d. Device & Technical Data
IP address
Device type
Browser/app version
3. How We Use Your Information
We use your data to:
Provide and manage your account
Deliver courses, eBooks, quizzes, and services
Process payments and purchases
Track progress and improve learning experience
Send notifications (updates, offers, exam alerts)
Provide customer support
4. Sharing Your Information
We do not sell your personal data. We may share data with:
Payment providers (e.g., eSewa)
Cloud storage and hosting services
Analytics tools (to improve platform performance)
Legal authorities when required by law
5. Data Security
We implement appropriate security measures such as:
Encryption of sensitive data
Secure authentication systems
Regular system monitoring
However, no system is 100% secure.
6. Data Retention
We retain your data as long as your account is active
You may request account deletion at any time
Some data may be retained for legal or operational purposes
7. Your Rights
You have the right to:
Access your personal data
Update or correct your information
Request deletion of your account
Opt out of promotional communications
8. Cookies & Tracking
We may use cookies and similar technologies to:
Improve user experience
Analyze usage patterns
You can disable cookies via your browser settings.
9. Children’s Privacy
Our platform is not intended for children under 13 without parental consent.
10. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
12. Contact Us
If you have any questions or concerns:
📧 support@hamroloksewa.com
We're happy to walk you through anything here in plain language. A real human will reply within a few hours on business days.