1. Introduction
Welcome to Hamro Loksewa. By accessing or using our platform, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Definitions
Platform: Refers to Hamro Loksewa website/app
User: Any individual who accesses or uses the platform
Content: Includes eBooks, recorded classes, quizzes, live classes, and other materials
3. User Registration
Users must provide accurate and complete information during registration
You are responsible for maintaining confidentiality of your account credentials
You must be at least 16 years old or have parental consent
4. Use of Platform
You agree to:
Use the platform only for lawful purposes
Not share your account with others
Not copy, distribute, or resell any content without permission
5. Purchases & Payments
All purchases (courses, eBooks, packages) are non-transferable
Payments once made are non-refundable, unless stated otherwise
We use third-party payment gateways (e.g., eSewa) for transactions
6. Content Ownership
All content on the platform is owned by Hamro Loksewa or its licensors
Unauthorized use, reproduction, or distribution is strictly prohibited
7. User-Generated Content
Users may submit answers, comments, or feedback
By submitting, you grant us the right to use, modify, and display this content
8. Access & Availability
We may modify or discontinue services at any time without notice
Access to purchased content may be time-limited depending on the package
9. Prohibited Activities
Users must not:
Engage in cheating during quizzes
Attempt to hack, disrupt, or misuse the system
Upload harmful or offensive content
10. Termination
We reserve the right to suspend or terminate accounts if:
Terms are violated
Fraudulent activity is detected
11. Limitation of Liability
We do not guarantee exam success
We are not liable for technical issues, data loss, or service interruptions
12. Privacy
Your use of the platform is also governed by our Privacy Policy.
13. Changes to Terms
We may update these Terms at any time. Continued use means you accept the updated terms.
14. Governing Law
These Terms shall be governed by the laws of Nepal.
15. Contact Us
If you have questions, contact us at:
📧 support@hamroloksewa.com
We're happy to walk you through anything here in plain language. A real human will reply within a few hours on business days.